What the Service Industry Taught Me About Leadership
By Brian Hagerty I did not learn leadership in a classroom or from a textbook. I learned it on busy shifts, during late nights, and in fast paced environments where the pressure never really turns off. The service industry has a way of teaching you lessons quickly. When things get busy, you either learn how […]
Why Great Customer Service Still Wins in Any Business
By Brian Hagerty Over the years working in the service industry, I have seen how much a good customer experience matters. Whether someone is coming in for a quick meal, sitting down for a drink, or visiting a business for the first time, the way they are treated leaves a lasting impression. I spent years […]